Delivery Information and How-to

Please read our FAQ and Terms page to get answers to our most asked questions! 

How to Schedule Delivery:

To ensure a successful delivery, please make sure you include:
·     Full Delivery Address
·     Recipient Name
·     Recipient Telephone Number
·     Additional Delivery Instructions (buzzer code, apartment number etc.)

ALL delivery orders must include a contact name and phone number, orders without a name and number cannot be delivered. Gift deliveries must also include the recipient’s name and number, please refer to our gift delivery policies.

Use text box in item selection to schedule your desired delivery time and date.

Gift Delivery Policy:

Please note all gift recipients will be contacted prior to the delivery to ensure they will be home or to change the scheduled delivery time to a time that suits the recipient best.

As our products are fresh and perishable, we are unable to leave our products outside, due to this recipient availability is coordinated prior to delivery. The gift recipient will be told they have a gift delivery of a beautiful charcuterie arrangement.

If you would like to arrange a “surprise” delivery, you can add an additional recipient (i.e. A partner, roommate, spouse, or child over the age of 18) that will be at the delivery address to receive the call and accept the order on behalf of the gift recipient.

Orders with gift deliveries must include the recipient’s name and number and will not be shipped out if not included.

We Deliver To:

Guelph

Cambridge

Kitchener

Waterloo

St.Jacobs

Baden

New Hamburg

Ayr

Breslau

New Dundee

 

Toronto, GTA delivery and extended delivery zone available for large/corporate orders.

For other surrounding areas please contact us at info@ohgraze.com.

Delivery Radius and Time:

Residential orders will de be delivered within a 1-hour time frame.
While we will always try to delivery at the clients desired time, we cannot guarantee an exact time for residential orders.

Orders outside of our regular delivery radius will be subjected to a 2+ hour time frame.