Frequently Asked Questions

and Terms of Condition 

Q: Can I pick up my grazing box?

A: Yes, you can pick up your order for free from the OhGraze fully licensed and commercial kitchen.

ALL pick-up orders must have a designated pick-up time

please select a time slot during our opening hours at check out. 


Due to food freshness, orders must be picked up promptly during the selected pick-up time. 

We cannot hold orders.

Currently, pick-up is only available during these times:

Thursdays 11 am-2 pm

Friday 11 am-12 pm, and 4-6 pm

Saturday 11-2pm

Q: Do you charge for delivery?

A: Yes, we charge a $20 delivery fee. (within  KW and Cambridge, additional fees for other areas may apply)

ALL delivery orders must include a contact name and phone number, orders without a name and number cannot be delivered. For gift deliveries please also write the recipient’s name and phone number in the box provided upon item selection

Q: Do you delivery outside of opening hours?

Yes, please contact us directly (info@ohgraze.com) and we can arrange something!

Q: Do you do corporate deliveries?

Yes, contact us directly (info@ohgraze.com) for more information!

Q: Can I customize my table or box?

A: Yes, let us know what you would like and we will do our best to make your vision come true!

 

Q: Do you accommodate different dietary requirements and allergies (i.e. Vegan, Gluten-free, Halal, etc)?

A: Yes, just let us know ahead of time of your event and we will cater accordingly. An additional fee may be required for certain substitutions or additions.

 

Please be aware we are not a nut-free or gluten-free facility. We will try accommodate any requests, but due to these circumstances, we are unable to guarantee that any menu item can be completely free of allergens.

Q: Do you service Grazing Tables outside of the KW Region (i.e GTA, Toronto, Etc.)?

A: Yes, Just send us an email and let us know where you are located! Please note we do not deliver grazing boxes to all areas.

Q: Can I include a message with my order?

A: Yes, just let us know what you want your message to be when you place your order!

Q: Can I get a grazing box made into a platter?

A: Yes, all grazing boxes can be made into platter format for an additional fee! We sell various platters and boards shapes. Please contact us directly for more information!

Important Information:

  • All our grazing products require a minimum of 1 days’ notice. For last minute orders, please contact us directly (info@ohgraze.com) and we'll see what we can do to accommodate your request.

  • Boxes and platters must be consumed within to 2 hours of delivery or pick-up. If not consumed during this time, they must be refrigerated.

  • Delivery fees apply. Free pick-up available from the OhGraze fully licensed and commercial kitchen during assigned pick-up times.

  • Any dietary requirements/adjustments may require individual pricing.

  • Please be aware we are not a dedicated nut-free or gluten-free facility. We will to try accommodate any requests, but due to these circumstances, we are unable to guarantee that any menu item can be completely free of allergens.​

  • Our food is coming from a fully licensed and board inspected kitchen. We are proud to deliver fresh food, that has been handled properly up until food delivery. From the time of delivery, the client and any third parties of the client assume full responsibility, including, but not limited to: storage, food temperature, and appropriate food handling for all items delivered from Sopas Kitchen and Oh Graze by Sopas Kitchen.

  • Sopas Kitchen / Oh Graze by Sopas Kitchen bear no responsibility or liabilities to accidents, damages, and/or allergies causes during or after the client’s event. Liabilities lie strictly with the client.

*all prices and availability subject to change

 

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By Sopas Kitchen

info@ohgraze.com

519-500-3167

 

140 McGovern Drive, Unit #18,

Cambridge, Ontario

Kitchener and Waterloo Regions first and leading grazing caterers!

@2020 by OhGraze